1. Terms and Conditions (T&Cs)

TERMS AND CONDITIONS OF SALE

Last Updated: 27/01/2026

1. Introduction

These Terms and Conditions apply to the use of this website (https://order.pestokitchen.ie/) and the purchase of goods from Simo’s Hospitality (trading as Pesto Kitchen & Yellow Bear). By placing an order, you agree to be bound by these terms.

2. Business Information

  • Legal Entity: Simo’s Hospitality
  • Address: Elmgrove Farm, Drogheda Road, Gormanston, Co. Meath, K32 C925
  • Email: manager@pestokitchen.ie
  • Phone: 089 253 9776

3. Ordering

  • Orders can be placed via our website for collection or delivery (where available).
  • When you place an order, you will receive an onscreen confirmation and/or an email confirmation. This confirmation is an acceptance of your offer to purchase.
  • We reserve the right to refuse any order for any reason, including but not limited to kitchen capacity, ingredient shortages, or weather conditions.
  • Alcohol: If your order includes alcohol, you must be aged 18 or over. Valid ID may be required upon collection or delivery.

4. Prices and Payment

  • All prices are in Euro (€) and include VAT where applicable.
  • Prices are subject to change without notice, but changes will not affect orders that have already been accepted.
  • Payment Methods: We accept credit/debit cards online and cash on collection.
  • Cash Orders: If you choose to pay by cash, payment must be made in full upon collection. Please note that if you select “Cash” online, we may not be able to process a card payment at the point of collection; please have cash ready.

5. Collection and Delivery

  • Collection: Estimated collection times are provided at the time of ordering. Please arrive promptly. Please note that due to unforeseen circumstances, food collection time may be delayed by 10 minutes or more. We appreciate your patience and understanding.
  • Delivery: If delivery is available, we will attempt to deliver within the estimated timeframe. However, traffic and weather conditions may cause delays.
  • Unavailability: If you are not available to accept delivery or fail to collect your order, we are unable to provide a refund as the food is prepared specifically for you.

6. Cancellations and Refunds

  • Perishable Goods: Under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, the standard 14-day “cooling-off” period does not apply to the supply of food and beverages liable to deteriorate or expire rapidly.
  • Customer Cancellation: Once an order has been accepted and food preparation has begun, you cannot cancel the order. If you wish to change an order immediately after placing it, please phone us at 089 253 9776. We cannot guarantee changes can be accommodated.
  • Our Cancellation: If we must cancel your order due to unforeseen circumstances, we will notify you immediately and issue a full refund.
  • Refunds: Refunds are processed at our discretion (e.g., in cases of missing items or quality issues) and will be refunded to the original payment method within 5–10 business days.

7. Allergens and Dietary Requirements

  • While we take great care to prevent cross-contamination, our kitchen handles wheat, gluten, milk, eggs, nuts, and other allergens. We cannot guarantee that any dish is completely allergen-free.
  • Detailed allergen information is available on our menu. If you have a severe allergy, please contact us by phone before placing your order.

8. Limitation of Liability

  • To the fullest extent permitted by law, Simo’s Hospitality excludes all liability for any loss or damage arising out of your use of the website or reliance on its content, except where such liability cannot be excluded by law (e.g., personal injury or death caused by negligence).

9. Governing Law

  • These Terms are governed by the laws of Ireland. Any disputes are subject to the exclusive jurisdiction of the Irish Courts.

2. Privacy Policy

PRIVACY POLICY

1. Who We Are

Simo’s Hospitality (“we”, “us”, or “our”) respects your privacy. This policy explains how we collect, use, and protect your personal information when you use https://order.pestokitchen.ie/.

2. Information We Collect

We may collect the following personal data:

  • Identity Data: Name, username.
  • Contact Data: Billing address, delivery address, email address, and telephone number.
  • Transaction Data: Details about payments and orders you have purchased from us. (Note: We do not store full credit card details; these are processed by our secure payment providers).
  • Technical Data: IP address, browser type, and operating system.

3. How We Use Your Data

We process your data for the following legal bases:

  • Performance of a Contract: To process and deliver your food order and take payment.
  • Legal Obligation: To keep records required by tax and revenue laws.
  • Legitimate Interests: To improve our website, customer service, and to prevent fraud.
  • Consent: To send you marketing communications (only if you have opted-in).

4. Sharing Your Information

We do not sell your data. We may share your data with trusted third parties essential to our operations:

  • Ordering Platform Providers: (e.g., Woocommerce Software) who host and manage our online ordering system.
  • Payment Processors: (Revolut, Stripe, AIB Merchant Services) to facilitate secure payments.
  • Delivery Drivers: To ensure your order reaches your location.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

6. Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

7. Cookies

Our website uses cookies to improve your browsing experience and remember your cart contents. You can set your browser to refuse cookies, but some parts of the site may not function properly.

8. Contact Us

For any privacy-related queries, please contact:

Email: manager@pestokitchen.ie

Address: Elmgrove Farm, Drogheda Road, Gormanston, Co. Meath.

3. GDPR Policy (Data Protection Statement)

GDPR COMPLIANCE STATEMENT

1. Commitment to GDPR

Simo’s Hospitality is committed to complying with the General Data Protection Regulation (GDPR) (EU) 2016/679. We value your rights regarding your personal data and ensure all processing is lawful, fair, and transparent.

2. Your Rights Under GDPR

As a user of our website and services, you have the following specific rights:

  • The Right to Access: You have the right to request a copy of the personal data we hold about you.
  • The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The Right to Erasure (“Right to be Forgotten”): You have the right to request that we erase your personal data, under certain conditions (e.g., if the data is no longer necessary for the purposes for which it was collected).
  • The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The Right to Object: You have the right to object to our processing of your personal data (e.g., for direct marketing purposes).
  • The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

3. Exercising Your Rights

To exercise any of these rights, please contact us:

  • Email: manager@pestokitchen.ie
  • Phone: 089 253 9776
  • Post: Simo’s Hospitality, Elmgrove Farm, Drogheda Road, Gormanston, Co. Meath, K32 C925.

We have one month to respond to your request. There is no fee for exercising these rights, unless the request is manifestly unfounded or excessive.

4. Data Breaches

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify the Data Protection Commission (DPC) within 72 hours and, where required, notify you directly.

5. Supervisory Authority

If you feel that we have not addressed your concern in a satisfactory manner, you have the right to lodge a complaint with the Data Protection Commission (Ireland):

  • Website: www.dataprotection.ie